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FAQ

Flower Quality

We use the freshest flowers around town, so don't worry petal, your flowers have just travelled a long way overnight with very little to drink or eat. We've added all the little bits of information you need inside the box to make your flowers chirp away like happy birds.

Droopy Flowers

They're okay, don't worry. Your flowers have travelled land and sea with very little to drink. Quench their thirst with some fresh cold water, give them a little snip (2-4cm off the bottom of the stems) + they'll be happy in no time. Just refer to your little pink booklet for detailed instructions.

Squashed Flowers 

Flat box, flat flowers. Not to worry, they're just thirsty. Give them a vase of fresh cold water and they'll spring back to their feet.

Soft + Tired Roses / Tulips

Roses + Tulips love a drink or two, so give them some fresh water to perk them up. 

Rose Petals look a little discoloured?

Yeppp, we send our roses with their guard petals. Why? Well as the name suggests, just to protect your roses during transit. Now some people like the look of guard petals and others, not so much. If you happen to not like them, then all you need to do is remove those outer petals and voila! Good as new.

Damaged flowers?

In the unlikely event that your flowers arrive damaged, please contact us via email here or hello@flowerfix.co.uk with photos and order number (if available) within 12 hours following your delivery. We'll get this issue resolved in just a few ticks so you can go about your lovely day.

Where is my delivery?

Once your delivery is on it’s way, you can track the postie by clicking the link in your email.

I was expecting my delivery today, why are my flowers still not here?

We use Royal Mail's Tracked 24 Service. Whilst this is next day delivery, it is not guaranteed (only affects a small percentage of boxes).

Royal Mail have been instructed to deliver your flowers (i.e. not take them back to the depot), however if this does happen, we use a special liquid in our boxes that will help keep your flowers fresh! So, there's no need to bite your finger nails just yet. 

Tracking shows as delivered...

Once your delivery is on it’s way, you can track the postie by clicking the link in your email.

I was expecting my delivery today, why are my flowers still not here?

We use Royal Mail's Tracked 24 Service. Whilst this is next day delivery, it is not guaranteed (only affects a small percentage of boxes).

Royal Mail have been instructed to deliver your flowers (i.e. not take them back to the depot), however if this does happen, we use a special liquid in our boxes that will help keep your flowers fresh! So, there's no need to bite your finger nails just yet. 

What if I'm not home?

Our eco-friendly boxes are specifically designed for your letterbox and will fit through 90% of letterboxes throughout the UK. Don't worry if your letterbox is too small, just tell us a safe location for your peace of mind.

If you've not given us any special instructions, the postie will leave your flowers in a safe place or with a neighbour.

Where do you deliver to?

Currently we deliver within Mainland United Kingdom (England, Scotland and Wales) at no extra cost. No really, it's completely free.

There are some exceptions though, we cannot deliver to the postcodes listed below:

AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3, Northern Ireland, Guernsey, Jersey, Isle of Man, Scilly Isles.

Flowers etc.

How do I care for my flowers

It's really easy, we mean much easier than raising a child or having a pet.

Your all in guide comes inside your box, it's small and pink. but if you can't find it, just click here to download a digital version.

What vase shall I use?

There's no rule to this, it's whatever tickles your fancy,

We do recommend a narrow neck vase, which will help your flowers look full. Remember not too narrow, you'll have a handful of flowers that need to get in.

Wide neck vases will mean your flowers will drop to the sides (we don't want that). Instead opt for something like the one we've displayed the flowers in.

Size: Approx. 15 - 25cm wide + at least 20cm tall (taller vase means your stems can stay longer)

The vase we display is 20cm x 20cm x 20cm (10cm neck).

How long will my flowers last?

We source our flowers from flower farms, meaning no middleman, no wholesalers, direct from the farm to us. This way we can send some of your flowers in bud form, so they can last even longer. Like anything perishable, this all depends on the care given. Keep them happy, and they'll keep you happy. Your flowers will typically last for 7-10 days and maybe even longer if you follow our advice in the care guide.

Damaged flowers?

In the unlikely event that your flowers arrive damaged, please contact us via email here or hello@flowerfix.co.uk with photos and order number (if available) within 12 hours following your delivery. We'll get this issue resolved in just a few ticks so you can go about your lovely day.

I need help ordering

When do I need to place my order?

We source the freshest flowers ever to arrive at our workshop every Monday, Tuesday and Thursday. That means we have some admin to do before then, so we need your order by 7pm the night before.

For example: For a Tuesday delivery, we need your order by Sunday, 7pm to guarantee delivery.

You can order your flowers up to 10 weeks in advance.

Some cards have a £1 charge...

Why are some cards £1 extra?

We thought and thought and thought some more about this.

Some of our Clients just want the flowers for their home, no card so we feel it is unfair for them to pay for something they don't really have a need for. 

Discount Codes

Where do I enter my discount code?

We don't hide our promotions, so we're sure you won't miss it.

Enter the code, press the apply/arrow button + enjoy affordable flowers at even cheaper prices.

Discount code not working?

Some of our codes, especially those unique to you, are one time use only and have a set expiry date (you'll find this date within the email). So remember to use them quick or you may miss out. Also, we don't offer code stacking, so only one code will work at a time and on full price items only.

Is it a subscription service?

Not at all, no contracts, no automatic orders and definitely no requests to cancel schedules. Order as and when you please, but remember the cut-off time is 19.00 every Sunday, Monday and Wednesday.

FLOWERFIX SUBSCRIPTION

We also offer a Subscription option where you're in Full Control. Pay as you go or Pay upfront + Choose your delivery frequency (Weekly, Fortnightly or Monthly) and we'll do the rest. You have all the control in the world. so you can easily pause/resume, cancel and even skip a delivery at no cost. Just click HERE to learn more.

Urgent Help Required

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Something you're not sure about, or your orders not 100%?

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